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Support

 

A dedicated, worldwide network of customer service and support professionals stands behind all Acculogic offerings. With regional support and training centers located around the world, Acculogic offers local support and training for its customers.

  • Training and educational programs
    • Regular scheduled classes in Acculogic Training Centers
    • Web-based programs
    • On-site application specific programs
  • Pre and Post Sale Technical Support
    • Telephone and Web-based
    • On-site
    • Telephone support
    • On-site hardware support
    • Spare and support centers: North America, Europe and Asia
  • Onsite installation and check-out
  • Applications support phone "hotlines" for hardware and software
  • TPS development
  • Monthly system status reports
  • Annual user group meetings
  • On-site spares kits
  • Replacement parts stocked in US, Europe, and Asia
  • First-System-at-a-Site package
  • Hardware maintenance support through a global field service organization
  • Customer support bulletins
  • Maintenance agreements
  • Worldwide training available onsite or at Acculogic locations
  • Training classes include test program development, hardware maintenance, operator training
  • Onsite applications assistance
  • Consulting
  • Software Support Agreements for software and documentation updates

 

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